Charcoal Grill, Basingstoke

Opening times

Charcoal Grill is currently OPEN for business

6 reviews posted but no photos posted yet - be the first to post!

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Monday 10th August 2026 7:58 pm

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Reviews

• Appalling food, horrible customer service, no manager to speak to about my complaints which I can't believe for a busy Friday night. Didn't receive the correct food we ordered nor was it of good quality, very unhelpful staff. Don't waste your time or money!! Don't want to give it any stars but I have to..
  Lyndsey Reviewed 7th February 2014 9:32 PM
• Our order was over an hour late, they finally delivered it after calling twice only to get a grease soggy burger, cardboard chips and puds that tasted like stinky tofu. Do yourself a favor and order elsewhere!
  J Reviewed 27th May 2013 11:04 PM
• They always get the order wrong. The food is always cold and tastes like cardboard, its not fresh and tastes like it is a couple of days old. I would not order from here ever again i would rather go hungry.
  Lisa, Basingstoke Reviewed 19th March 2013 4:14 PM
• AWFUL AWFUL AWFUL!!!! Ordered more than once from these quys, and every time I have to call them to complain as they NEVER make the kebabs up, although always requested via this site. Always get offered a free kebab! Last time food was awful, so decided, to try another place - which was great! Been out all day today, logged on to web to oder food - forgetting which site, and again, kebabs not made up - despite request, which they always confirm 'Oh yes, it is on the bottom of the ticket - we are very busy tonight' Well tonight - food was inedible!! Doner kebab cut up into small chunks, and burnt (3 kebabs). really small portions (not that it tasted nice to eat it but...) So £20 later, still hungry & peed off, call them for a refund. Get told it's not their policy to refund, as they've already delivered, but can have whole order free next time. Told them I'm never ordering from them again, so it's pointless. After a lengthy conversation, I said told him for the sake of him not refunding my £20 I would make sure I left a review.... He's response - 'Ha - well nobody will believe you anyway, because we are really busy!!' NICE. So my opinion - avoid at all costs!!! (Want to give no stars - but not an option!)
  K Rolfe Reviewed 15th September 2012 10:20 PM
• Awful. Late arriving. It was cold when it did arrive and the chips were like cardboard. Not a mistake I will make again!
  Rory Basingstoke Reviewed 14th September 2012 7:37 PM
• Di not order from here they missed loads of my order the kebab was dry they missed my sauce. The kids could not chew the chicken nuggets I complained to be told there will be £4 off my next order I will never order from here again!!!!!
  Rebecca sutton Reviewed 3rd June 2012 6:52 PM

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Parking near

Churchill Way East, Churchill Way East, Basingstoke, RG21 7QU (0.22 miles)

Churchill Way, Churchill Way, Basingstoke, RG21 7PP (0.26 miles)

Southern Road & Castons, Basingstoke, RG21 3EA (0.27 miles)

Alencon Link, Basingstoke, RG21 7RD (0.27 miles)

Festival Place, Basingstoke, RG21 7BA (0.27 miles)

Train stations near

Basingstoke (0.36 miles)

Bramley (Hampshire) (4.77 miles)

Hook (5.63 miles)

Overton (7.42 miles)

Mortimer (7.86 miles)

ATM cash points near

These cash machines are near to Charcoal Grill Restaurant

• Basingstoke, 3-4 Clapham House, Basingstoke by Nationwide Building Society

  4 - FREE to use and 0.07 miles away

• Alliance & Leicester Branch, 2 Clapham House, Basingstoke by Alliance & Leicester Group

  1 - FREE to use and 0.07 miles away

• JACKPOTS, 10 CHURSH STREET, BASINGSTOKE by Notemachine

  1 - £1.75 to use and 0.08 miles away

• ROYAL BANK OF SCOTLAND, 19/23 WINCHESTER STREET, BASINGSTOKE by Royal Bank of Scotland

  1 - FREE to use and 0.08 miles away

• Winchester Street Basingstoke, 2 Winchester Street, BASINGSTOKE by Lloyds TSB

  1 - FREE to use and 0.09 miles away

• Barclays Bank, 8 Market Place, Basingstoke by Barclays

  1 - FREE to use and 0.10 miles away