Hanburys, Torquay

Opening times

1 review posted but no photos posted yet - be the first to post!

Find other open restaurants near Hanburys, Torquay

Tuesday 13th October 2026 2:58 pm

Reviews

• Mr Hanbury may have many award in his name but unfortunately consistency is not one of them. I am sure Mr Hanbury will make reply to this but I have tried to speak to him and he has refused to call me back, I realised that it was a busy time when I rang him today at 18.00 1st March 2013 but I did ask that he ring me after he has finished cooking, I was told he was unwilling to do so. I have had problems with both the size of portions and the amount of cooking the chips get at this establishment and I have told Mr Hanbury personnaly that I like my chips well cooked, that is soft and fluffy inside and crisp on the outside. After complaining once about the quality of the cooking I expected as a regular customer that due consideration be given to my request which it has not. As far as the size of a portion of chips is concerned a large portion is supposed to weigh 15 oz (425 grams). Yesterday I ordered one large and one medium portion of chips, the large portion weighed 13.6 oz (385 grams) and the medium weighed 12.9 oz (365 grams) and also the chips were undercooked to my taste. When I called the shop I pointed out the fact that the difference between the two portions was 0.7 oz (20 grams) but the price difference was £0.75 I was told that next week they would be sure to put less in the medium portion as they had obviously put too much in this week. This is a totally unacceptable and sarcastic way to talk to a customer even if he is considered to be a nuisance (another term I heard while on the phone tonight) this is no way to run an award winning business is Mr Hanbury? I was also told that Hanburys would rather I didn't purchase fish and chips from their establishment, I asked whether that meant I was banned but was told that I would be given special treatment ie chips measured out on scales in front of me and cooked to my taste, in other words single me out in front of customers as some sort of pariah. Mr Hanbury, you can reply by saying that I am an awkward customer, I complain too much, I am never satisfied but unless you can deal with customers like me I consider you have failed as a shopkeeper.
  Eddie Lewis Reviewed 2nd March 2013 1:27 AM

Add a review

Pictures

Photos of Hanburys

No photos posted yet
Be the first to post a photo!

Add a photo

Parking near

Princes street, Princes Street, Torquay, TQ1 3LW (0.03 miles)

Walls Hill, Walls Hill Road, Torquay, TQ1 3LZ (0.16 miles)

St Marychurch, Hampton Avenue, Torquay, TQ1 3LA (0.37 miles)

Hampton, St Marychurch Road, Torquay, TQ1 4PR (0.39 miles)

Chilcote, Chilcote Close, Torquay, TQ1 4QT (0.47 miles)

Train stations near

Torre (1.45 miles)

Torquay (1.75 miles)

Paignton (3.73 miles)

Teignmouth (4.89 miles)

Newton Abbot (5.13 miles)

ATM cash points near

These cash machines are near to Hanburys Restaurant

• Co-op Store Babbacombe, 120 - 122 Redden Hill Rd, Torquay by Co-operative

  - FREE to use and 0.06 miles away

• BARCLAYS BANK, FORE STREET, TORQUAY by Barclays

  - FREE to use and 0.37 miles away

• NATWEST BANK, 4 FORE STREET, TORQUAY by National Westminster/NatWest

  - FREE to use and 0.38 miles away

• TORQUAY ST MARYCHURCH, 14 FORE STREET, TORQUAY by HSBC

  - FREE to use and 0.41 miles away

• St Marychurch Torquay, 221 St Marychurch Road, TORQUAY by Lloyds TSB

  - FREE to use and 0.41 miles away

• Co-op Store St Marychurch, 17-18 Fore St, Torquay by Co-operative

  - FREE to use and 0.46 miles away

• McColls, 155 - 157 St Marychurch Road, TORQUAY by Bank Machine

  - £1.75 to use and 0.54 miles away

• Somerfield Torquay, 102 - 112 St Marychurch Road, Torquay by Nationwide Building Society

  - FREE to use and 0.61 miles away

• FAMILY STORE, 68 PRINCES ROAD, TORQUAY by InfoCash

  - £1.50 to use and 0.73 miles away

• BEST ONE - TORQUAY, 90 VICTORIA ROAD, TORQUAY by Omnicash

  - £1.65 to use and 0.74 miles away