Hertz Rent a car, Armstrong Road, Basingstoke

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Sunday 18th October 2026 4:25 pm

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• There's a reason I go to Hertz - I expect to get good service and good value. Sadly the Basingstoke branch holds my personal record for worst car hire service ever. I booked a 24 day rental which was supposed to start today. My booking was made 9 days ago, after a slightly painful period where the branch did not return my calls or answer the email I sent. However, I did at least expect my car to be there when I turned up to collect it. That is a pretty standard target for a hire car company right? Sadly my car wasn't there. I was told it had been 'blocked' for a service. Nobody appeared to want to accept responsibility - the lady on the front desk was nice but the guy in there with her was very offhand and just shrugged saying they were a small office and couldn't do much about it if the service techs called in the car. No answer to why Hertz's systems don't join this all up. Another car please? Nope - "we're very busy today". I was left with the impression I was putting them out! Nearly four hours later I still have no car and have had to scrap my late PM appointments which had taken me a couple of weeks to set up. While they have said they will waive today's hire fee (damn right) and will deliver the car to my home, they seemed to feel this was adequate compensation. I am not going anywhere near this utterly unprofessional set up ever again and I encourage others to seek alternative Hertz offices or even one of the other hire companies. None would have to 'try harder' to do better than the shoddy treatment I received today.
  Rob Reviewed 11th December 2012 3:02 PM

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Parking near

Brunel Retail Park, Rose Kiln Lane, Reading, RG2 0JZ (0.32 miles)

Civic B, Civic B Reading Borough Counci, Reading, RG1 7TD (0.44 miles)

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Train stations near

Reading West (1.42 miles)

Reading (1.47 miles)

Earley (2.44 miles)

Tilehurst (3.35 miles)

Winnersh Triangle (3.57 miles)

ATM cash points near

These cash machines are near to Hertz Rent a car Rental car hire

• MAKRO READING, ELGAR ROAD SOUTH, READING by Moneybox Corporation

  - FREE to use and 0.26 miles away

• WM MORRISON, ROSE KILN LANE, READING by Royal Bank of Scotland

  - FREE to use and 0.29 miles away

• NATWEST BANK, 103 BASINGSTOKE ROAD, READING by National Westminster/NatWest

  - FREE to use and 0.31 miles away

• Barclays Bank, 273 Basingstoke Road, Reading by Barclays

  - FREE to use and 0.33 miles away

• HANCO RESDING, BASINGSTOKE ROAD, READING by Hanco ATM Systems

  - FREE to use and 0.40 miles away

• BASINGSTOKE ROAD, BASINGSTOKE ROAD, READING by Hanco ATM Systems

  - FREE to use and 0.40 miles away

• MALTHURST ROSE KILN LANE, ROSE KILN LANE, READING by Moneybox Corporation

  - £1.99 to use and 0.45 miles away

• HUDSONS- KENNETT ISLAND, HAVERGATE WAY, READING by Notemachine

  - £1.50 to use and 0.48 miles away

• HILTON READING, DRAKE WAY, READING by Notemachine

  - £1.75 to use and 0.49 miles away

• BJ BINGO CLUB, BASINGSTOKE ROAD, READING by Hanco ATM Systems

  - FREE to use and 0.50 miles away