Auto Emporium Bristol, Bristol

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Auto Emporium Bristol is currently OPEN for business

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Thursday 27th August 2026 11:22 am

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Reviews

• Please do not confuse this company with the fantastic company called Auto Emporium in Hertfordshire, Essex. They are NOT the same company, and do not have any links with each other. I purchased a car from the Essex company and they couldn't do enough for me and the guy I dealt with was excellent. I love my car and I would highly recommend the company to anyone. It is is a shame that the company in Bristol has a similar name, because they ARE NOT THE SAME COMPANY AT ALL!
  Lola Bear Reviewed 15th August 2012 11:12 PM
• My step daughter found a second hand Honda Civic Estate at a garage called Auto Emporium (www.autoemporiumbristol.co.uk) in Bristol via the internet which she liked the look of so we both went to check it out. We test drove it. It had low pressure in one tyre, very little fuel and perhaps we should have taken this as a warning but apart from these two things it drove ok. I gave it a good look around and generally it seemed in good condition for the year. Before we bought it we rang the garage that maintained it for the previous owner and they said the car had been well maintained and said that they had looked after for quite a few years. Based on this we bought it for £950 sold as seen and traded in a rather old Golf TDI for £150. Up to this point the staff at Auto Emporium were friendly and accommodating, so far, so good. After we bought it we spotted that one window didn’t close properly which we had missed it when we looked at it but fair enough, we accepted that. A few days later the following faults occurred that were not acceptable: • The engine management system light came on intermittently and then after a while just stayed on • The engine started to rev erratically • A knocking underneath started to occur especially when reversing • An excessive amount of fuel was being used We contacted Auto Emporium and took it in for their garage to look at. To cut a long story short, that catalytic converter was faulty and needed to be replaced. They estimated £500 to fix this fault at our cost. We checked with a garage that we used regularly and they confirmed the fault but estimated less to fix it. There was a basic 3 month warranty but this did not cover this fault. We weren’t very happy about this as it was not apparent at the time of inspection so we contacted trading standards for their advice and they said “sold as seen” is irrelevant, the car needs to be fit for purpose and we were advised to request the following from Auto Emporium: • Rectify the significant faults using the warranty if possible and making up the difference as appropriate. • Take the car back in exchange for another car (fit for purpose) and we will pay the difference as appropriate • Take the car back, issue a refund and as appropriate, return the traded in Golf TDI After a series of letters, emails, phone calls and visits I finally get to speak to the proprietor who tells us that he doesn’t care what trading standards says he is not going to do any of the above but will help us to fix it at a reasonable cost via a garage they know. He says that he will get them to call us. This never happened even though we phone and email many times. By now this is taking up quite a bit of time, we are not making much progress and to pursue it further would turn it into a saga that would take up even more time with no guarantee of a successful outcome and is one we will have to put down to experience but it seems fair to make known our experience. Suffice to say, they will not be getting any more business from us. So the main points when dealing with Auto Emporium were: • They were friendly whilst making the sale (to be honest they were never unfriendly) and delivered the car in clean condition with a tax disc they obtained but which naturally we paid for. • With the benefit of hindsight they appear to value a customer in line with the value of the car they are selling at the time. • If anything goes wrong post sale they will stall and hope you go away. • The proprietor will seldom answer emails, messages left on the phone or with other members of staff. They will try to go to ground. • And as the garage they said would ring us never did, it’s possible they simply lied to us but we cannot know for sure.
  Stuart Reviewed 19th February 2012 1:04 PM

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Parking near

Laburnum Road, Laburnum Road, Hanham, BS15 3DU (0.69 miles)

Keynsham Civic Centre, Keynsham, Keynsham, BS15 1EL (0.72 miles)

Riverside, Keynsham, BS15 1EL (0.72 miles)

Hanham Folk Centre, High Street, Hanham, BS15 3EJ (0.82 miles)

South Road, South Road, Kingswood, BS15 8JQ (0.83 miles)

Train stations near

Lawrence Hill (1.52 miles)

Stapleton Road (1.78 miles)

Bristol Temple Meads (2.30 miles)

Montpelier (2.65 miles)

Bedminster (3.02 miles)

ATM cash points near

These cash machines are near to Auto Emporium Bristol Car dealer

• NAGS HEAD, NAGSHEAD HILL, BRISTOL by Moneybox Corporation

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• WHITEWAY SERVICE STATION, 29 BELL HILL ROAD, BRISTOL by Moneybox Corporation

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• MAID MARION, 64 CLOUDS HILL ROAD, BRISTOL by Omnicash

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• Co-op Store Hanham, 33-39 High Street, Bristol by Co-operative

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• CO-OP - BRISTOL - ST ANNES, WYATTS VIEW, BRISTOL by Notemachine

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• Hanham Bristol, 41 High Street, BRISTOL by Lloyds TSB

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